Support
Find answers to frequently asked questions.
Products
Below are some common questions about our products
Is this brush small enough for my tiny dog’s mouth?
why does your instruction say to have "the blue LED lights facing the inside of your palm"? would it somehow affect the efficacy of microcurrent if my palm is not touching that side of the brush?
If it makes no sound or vibration, how do we know if it has quit working and we need to replace it?
What kind of toothpaste can I use with my Oreze pet toothbrush?
Do you have any clinical study data regarding the 6x plaque removal and reduction of gum inflammation?
Can my pups share the same brush if cleaned between uses, or is that not recommended?
Does this have an ultrasonic sound to it that dogs can hear?
How big is the toothbrush?
How is this any different from just a regular toothbrush?
What are the bristles made from?
Is this product backed by the VOHC?
Is the Oreze probiotic pet toothpaste enzymatic?
Does the Oreze toothbrush have a motor?
Why does the Oreze pet toothbrush have no blue light on the brush head?
Can I use a UV sanitizer to store the toothbrush when not in use?
I received the toothbrush, and it is fully charged. However, it does not vibrate. Please advise.
I lost my C-type cable charger for my Oreze pet toothbrush. Can I buy one?
Why is the brush not working?
Orders, Shipping & Returns
Below are some of our common questions for customers that have placed an order.
Where can I purchase replacement brush heads?
Why is the brush not working?
I lost my C-type cable charger for my Oreze pet toothbrush. Can I buy one?
How do you clean the brush?
Is the only way to purchase currently directly through the website?
Can my pups share the same brush if cleaned between uses, or is that not recommended?
What kind of toothpaste can I use with my Oreze pet toothbrush?
I just got a notice that my package was picked up at the post office, and that certainly wasn’t the case.
How do I start a return?
Can I return my brush heads?
What are your return policies?
What are your shipping rates?
Where do you ship to?